Unused merchandise may be returned for refund or credit within 30 days of purchase. The item being returned must be in its original packaging and be unused. Some items are Non Returnable including but not limited to open urological products, shower and bath products, wheelchairs, wheelchair cushions, handcycles, transfer boards, and other medical supplies. A restocking fee of up to 35% may apply to items eligible for return. This applies to items such as non-stocked items, wheelchairs, wheelchair parts, and cushions.
To process a return please follow the three steps below:
1) Before returning, please call customer service at 770-554-5033 for a Return Authorization (RA) number. You must write the RA number on the outside of the package you are returning. Returns without a RA number may be refused and sent back to you.
2) If the item you are returning was shipped in error by Sportaid/Medaid, we will send a UPS label to retrieve your package. For all other returns (including warranty items) the customer is responsible for shipping costs. Please insure your package if returning via postal service in case it gets lost or is damaged.
3) All items must be returned in their original packaging, including any documentation, and must be in new, resellable condition.
Upon inspection of the returned item we will either credit your credit card or, if you paid by check or money order, we will send you a refund check as soon as possible. Please be patient as the return process takes time. If you prefer we can also apply the credit to your Sportaid account for future orders.
Wheelchairs
